2. How long does it take for your products to ship?

3. What shipping methods do you offer?

4. Do you ship Internationally?

5.  Do you ship to P.O. Boxes?

6. What forms of payment do you accept?

7. Do you charge sales tax?

8. When will I receive my order?

9. Why should I pre-order?

10. Can I cancel an order?

11. How are multiple shipments handled?

12. What currency do you sell in?

13. What if an item, description, price or other content on the web site is inaccurate?

14. Am I guaranteed to get an item in the promised shipping period or availability date?

15. Is your web site Secure?

16: Can I return an order?

What is your return policy?

Answer:  All sales are final unless the item has been damaged during shipping.  If an item arrives to you damaged, we will replace the item immediately.  If the item is no longer in stock we will issue a 100% refund (shipping charges not included) once the item has been returned to us. To return a damaged item you must have a RMA number (Return Merchandise Authorization).  The item must be returned in its original packaging. When returning a damaged item please contact us via email within 7–10 days of receipt of the item. Sales tax charges, which are applied to British Columbia orders, will be refunded and the GST charges which are applied to all other Canadian orders will also be refunded in the event an item arrives to you damaged. Please email us with any questions that you may have regarding our return policy.

Outside of  North America: For International customers, we will only replace items which have been damaged while being shipped Air Mail (our recommended method). Items which have been shipped by ground internationally and subsequently damaged will not be considered for a refund.

At all All Movie Replicas you can rest assured that if you receive an item that has been damaged during shipping, you will either receive a new item, or a 100% refund (shipping charges not included). 

How long does it take for your products to ship?

Answer: All of the product pages on this website include an average shipping time for that particular product written below the product’s description. However, at times, preordered items can be subject to delays, since most of our products are handmade. In the event that a product will in fact take longer to ship than what had been stated on the product page, we will promptly notify you.

Packages that are refused at the time of arrival are subject to a 20% re-stocking fee

Please Note: "Average shipping time" does NOT include weekends and holidays. All "average shipping times" are business days only. The shipping dates for preorder items are subject to change without notice.

Note: Please make sure that you enter the CORRECT shipping address with your order. If  a package is returned due to wrong address being entered, you (the customer) will have to pay to have the parcel reshipped.

Disclaimer: All Movie Replicas  is not responsible for any in-transit delays incurred by FedEx or any other courier company due to inclement weather or other events.

What shipping methods do you offer?

Answer: For very small items up to 4.42lbs. we offer the option to ship Canada Post Small Packet Air International (US or other International customers). For items up to 7lbs. you can choose to ship them Canada Express Post Air International (US or other International customers) or National (for Canadian customers). For items 7lbs. and up, which are considered over sized, you can choose either FedEx ground International (US only), or FedEx ground National (Canadian residents only). International customers (other than US) must choose the Canada Express Post Air International for products 7lbs. and up (over sized).

Do you ship Internationally?

Answer: Yes, we ship anywhere in the world. While we're happy to ship to most international locations, we do declare the full purchase (not including shipping) and we also mark the items purchased as: "merchandise" on the customs declaration form.  All Movie Replicas is not responsible for any taxes, tariffs, or delays incurred by the customs system in your country.

Important: Shipping costs are based on dimensional weight, location and shipping service chosen. We reserve the right to increase shipping costs for orders that require multiple shipments, with excessive weight, are considered "oversized," or are being sent to remote areas where shipping rates are higher than normal.

Do you ship to P.O. Boxes?

Answer: We only ship to physical addresses.  We do not ship to P.O. Boxes.

What forms of payment do you accept?

Answer: We currently accept PayPal, Money orders and Credit Cards.  Money Orders should be made out to All Movie Replicas. Orders paid for by Money Orders will be processed as soon as the money order has cleared and the product will then be shipped within the time specified on the product page.

Money Orders and Business Cheques must be received within 7 business days or your orders will be cancelled.

Do you charge sales tax?

Answer: British Columbia residents will be charged 7.0% PST & 5.0% GST for all orders placed, and all other Canadian residents will be charged 5.0% GST for all orders placed.

When will I receive my order?

Answer: Items that are in stock will be shipped according to the times stated on the product description page. Pre-ordered items can take p to six months to arrive in stock and ship out to you. See product description for release date information. Release dates are set by the manufacturer and are subject to change. If any such changes occur we will notify you promptly.

Please Note: "Average shipping time" does NOT include weekends and holidays. All "average shipping times" are business days only.

Disclaimer: All Movie Replicas  is not responsible for any in-transit delays incurred by FedEx or any other courier company due to inclement weather or other events.

Why should I pre-order?

Answer: Pre-ordering usually guarantees that you will receive the items in your order as soon as they are released. Because many of the items that we sell are limited, sell outs usually occur before the item is released, pre-ordering secures your item in case of a sell-out. Also to consider, the price of collectibles may also increase after release, pre-ordering will guarantee that you get a better price. If for any reason we do not receive all of the products ordered, which can result in result in you not receiving your order, then your order will be cancelled, and we will notify you.

Can I cancel an order?

Answer: Orders may only be cancelled while your order status is "queued." Once your order has been "Processed," it cannot be cancelled, unless we cannot provide the item.  Most orders are processed within 12-24 hours of being placed. 

How are multiple shipments handled?

Answer: Products are shipped according to average time outlined in the “product description”; pre-orders do not ship until they arrive. Pre-orders cannot be held until all of the items in your order arrive in stock, this may result in you incurring additional shipping charges. However, this allows you to receive your products in the quickest possible manner.  

What currency do you sell in?

Answer: We sell in U.S. dollars.  All prices are in U.S. dollars.

What if an item, description, price or other content on the web site is inaccurate?

Answer: We attempt to be as accurate as possible. However, we do not warrant that product descriptions, prices, photographs or other content of this site is accurate, complete, reliable, current, or error-free. We are not responsible for typographical errors, manufacturer delays in delivery or changes to products. All product descriptions, variations, prices and ship dates are subject to change and availability without notice.

Am I guaranteed to get an item in the promised shipping period or availability date?

Answer: No. All Movie Replicas does not manufacture products. We rely on other companies to supply our merchandise. Because of this, All Movie Replicas is not responsible for manufacturer delays in delivery, manufacturer shortages in delivery, manufacturer non-delivery of product, manufacturer changes, manufacturer modifications or manufacturer cancellations. Furthermore, a manufacturer most likely will not notify All Movie Replicas of these situations. Because of this, we have no way to notify our customers of these situations and therefore, we can not implement any type of product ship date or availability guarantee to our customers. In the event that All Movie Replicas cannot provide an item due to manufacturer cancellations or we did not receive our full allotment for a particular item, then All Movie Replicas will do its best to find another source for the item. In the event that we cannot get the item from another source, we reserve the right to issue a full refund.

Note: Our home theater seating, cinema signs, poster frames and Lord of the Rings Jewelry are Special Order products. Manufacturing of these items can sometimes involve unforeseen delays. Under no circumstances can we cancel or refund these items once the orders have been placed with the manufacturer. Special Order items cannot be cancelled or refunded a these items are specifically customized to meet the needs of a particular customer.

Is your web site Secure?

Answer: Yes. We use the Verified by GeoTrust Secured Socket Layer (SSL) which encrypts data from the Internet to our location. If your web browser handles the SSL protocol, your credit card is as safe as the Internet currently handles.

Can I return an order?

Answer: We value your business at All Movie Replicas. If you are not satisfied with a purchase, you can return the item (you must pay the shipping back). The purchase must be returned within 3 days of the order arriving at your location. All merchandise must be in the original, unopened package and in the resalable condition (the condition in which it was received). Shipping charges are not refundable.

Note: Jewelry, clothing and hats cannot be returned for a refund.

Damaged items: All items are inspected prior to shipping most items (with the exception of polystone and resin statues and figures and porcelain) are shipped insured. Please save your packaging and contact us. Please provide images of: the outer packaging and the damaged product (far away and close-up images-in focus and under good lighting conditions).

Note: We do not consider an item damaged if the box is not in perfect condition, but he item, itself is fine. We sometimes receive shipments from distributors and manufacturers, that have been packed with little of no protection resulting in dents and minor imperfections in the packaging. At All Movie Replicas, we always package your order to prevent damages during shipping. However, a damaged box does not mean that the product (your order) is damaged.

Product specifications, prices and ship dates are subject to change and availability without notice.